Home Health CAHPS
Arbor Associates
We stand by your belief that each patient’s well-being is
what truly matters.
The HHCAHPS Experts
Arbor Associates is a respected authority in Home Health CAHPS (Consumer Assessment of Healthcare Providers and Systems) research, offering expertise and years of experience in the field. With a deep understanding of the unique challenges and intricacies of the home health industry, we specialize in helping agencies collect and analyze valuable feedback from patients and their families. Our team of highly skilled professionals is dedicated to providing accurate and actionable insights that drive meaningful improvements in patient care and satisfaction. With a comprehensive approach to Home Health CAHPS surveys, we ensure compliance with regulatory requirements while delivering invaluable data-driven recommendations. Partnering with Arbor Associates means gaining a trusted ally in optimizing the patient experience, fostering stronger relationships, and achieving excellence in home health care. Let us guide you on the path to success and elevate your agency to new heights of patient satisfaction and quality of care.
Our HHCAHPS Plans
Agencies Differ. So do our plans to meet your specific needs.
Although patients receive care in different places, the role that every HHA plays is the same.
From Network Affiliates to Stand-alone agencies, we deliver the same commitment to each and every client.
Arbor Essentials
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
Arbor Signature
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
Arbor Premier
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
- Custom Supplemental Questions
- Verbatim Patient Comments
- Question-Level Statistical Analysis
- Priority Uploading
- Report Presentation & Results Overview
- Local Area Phone Number
HHCAHPS FAQ
Can my facility participate even if our census is very low?
Yes! Arbor Associates has worked with many low-volume clients over the years. We commend those who are exempt from reporting but choose to make this decision to help improve care for their patients! Ask about or low-volume pricing to learn more.
Will I be charged for each additional call you have to make?
We will never charge extra if it takes more than one attempt to reach a patient. In fact, CMS allows us to call each patient up to 5 times! However, there are certain instances where completed surveys above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract.
How do you manage patient privacy with your comments upgrade?
We take patient privacy very seriously at Arbor Associates. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised. The data submission process alone includes secure file transfer protocols, our own protected data portal, and encrypted email.
I was referred by one of your current clients - do you offer any discounts?
Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are receiving maximum value from Arbor Associate’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!
Why Choose Arbor Associates?
Experience That Matters
Since it’s inception, Arbor Associates has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.
The Data You Really Need
The survey industry is filled with services that don’t actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.
Common Sense Pricing
One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.
Timely Service
One call is all you need to receive answers with Arbor Associates. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.