CAHPS Hospice

Arbor Associates

We wholeheartedly believe in doing our work the right way.

The CAHPS  Hospice Experts

Arbor Associates is a premier provider of expertise and experience in CAHPS (Consumer Assessment of Healthcare Providers and Systems) research for the hospice industry. With a deep understanding of the unique challenges and sensitivities involved in hospice care, we specialize in helping hospice providers gather essential feedback the caregivers of hospice patients. Our highly skilled team is well-versed in the specific requirements and intricacies of Hospice CAHPS surveys, ensuring accurate data collection and analysis. By partnering with Arbor Associates, you gain access to comprehensive insights and actionable recommendations that will elevate the quality of your hospice care, enhance patient experiences, and foster family satisfaction. Trust us to guide you on your journey towards delivering exceptional end-of-life care and creating meaningful connections with your patients’ loved ones.

Our CAHPS  Hospice Plans

Agencies differ. So do our plans to meet your specific needs.

Although patients receive care in different places, the role that every Hospice Agency plays is the same. From network affiliates to single caregiver businesses, we deliver the same commitment to each and every client.

Arbor Essentials

  • Full CMS Compliance
  • Data Integrity Review
  • Up to 5 Survey Attempts per Patient
  • Disposition Log
  • Quarterly Uploads to CMS
  • Notification of CMS Receipt

Arbor Signature

  • Full CMS Compliance
  • Data Integrity Review
  • Up to 5 Survey Attempts per Patient
  • Disposition Log
  • Quarterly Uploads to CMS
  • Notification of CMS Receipt
  • ArborOnLine Portal Access
  • Quarterly CAHPS Report

Arbor Premier

  • Full CMS Compliance
  • Data Integrity Review
  • Up to 5 Survey Attempts per Patient
  • Disposition Log
  • Quarterly Uploads to CMS
  • Notification of CMS Receipt
  • ArborOnLine Portal Access
  • Quarterly CAHPS Report
  • Custom Supplemental Questions
  • Verbatim Patient Comments
  • Question-Level Statistical Analysis
  • Priority Uploading
  • Report Presentation & Results Overview
  • Local Area Phone Number

CAHPS Hospice FAQ

Can our Agency still participate if we have low volume?

Yes! We are happy to take on clients of all shapes and sizes. As a small company ourselves, we admire the agencies which are otherwise exempt from CAHPS Hospice but choose to do so for the betterment of their patient care. We also have solutions for agencies with low response rates on top of their already low volume. Ask us about it today!

Will I be charged for each additional call you have to make?

We will never charge extra if it takes more than one attempt to reach a patient. In fact, CMS allows us to call each patient up to 5 times! However, there are certain instances where completed surveys above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract. 

How do you manage patient privacy with your comments upgrade?

We take patient privacy very seriously at Arbor Associates. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised. The data submission process alone includes secure file transfer protocols, our own protected data portal, and encrypted email.

I was referred by one of your current clients - do you offer any discounts?

Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are receiving maximum value from Arbor Associate’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!

Why Choose Arbor Associates?

Experience That Matters

Since it’s inception, Arbor Associates has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.

The Data You Really Need

The survey industry is filled with services that don’t actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.

Common Sense Pricing

One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.

Timely Service

One call is all you need to receive answers with Arbor Associates. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.

Contact Us Today

(800) 272-6795

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