Arbor Associates
We understand that your healthcare vision is unique, and we’re here to provide our expertise to help you achieve it.
40 years of patient perspective experience
Arbor Associates was established in 1982 in the beautiful town of Petoskey, Michigan. Since its founding, Arbor has expanded their service qualifications and affirmed their position as one of the top CAHPS vendors nationwide. This tradition of excellence continues in the experienced hands of Jennifer Young and Daniel Struck, each providing over 30 years of dedication to Arbor, their clients, and its endeavors.
The company found its unique position in the market by maintaining a commitment to outstanding customer service. This holds true for facilities of all shapes and sizes. We believe equal dedication to clients should be the foundation of all partnerships, not the size of the contract. The results of this commitment were affirmed in 2010 when Modern HealthCare Magazine recognized Arbor Associates as one of the top ten Patient Satisfaction Survey Firms in the U.S. Through the years, our pursuit of delivering exceptional value and results has remained constant.
Executive Team
Jennifer Young
CEO
Jennifer joined Arbor Associates in June of 1993, recently celebrating her 30th Anniversary with the company. Before taking the helm as CEO in 2018, Jennifer served the company as Senior Vice President for nearly 15 years. Jennifer brings a wealth of industry experience to her role and continues to lead Arbor Associates in pursuit of excellence.
Daniel Struck
President, CIO
Daniel began working at Arbor Associates in January of 1994, joining Jennifer Young on Arbor Associate’s exclusive list of employees with 30+ years of service. Daniel was elevated to the co-position of President & CIO in 2018 after serving the role of Vice President of Information Systems for 15 years.