Call Center Services
Arbor Associates
We stand by your belief that each patient’s well-being is
what truly matters.
Every Call Center is Different
Arbor Associates is a trusted provider of call center services for several compelling reasons. Their solid reputation in the industry is built on a track record of delivering exceptional results and ensuring customer satisfaction. With Arbor Associates, you can expect personalized solutions that meet your specific business needs, whether it’s inbound or outbound call center services, customer support, telemarketing, or order processing. They leverage cutting-edge technology and infrastructure to optimize efficiency and enhance customer experiences. Moreover, Arbor Associates prioritizes effective communication and provides prompt, transparent customer service. By choosing Arbor Associates, you can rely on their expertise to elevate your call center operations and drive success for your business.
Our Call Center Benefits
We seek to help you achieve your goals at the lowest price possible. Contact us today to discuss your needs and get individualized pricing.
Reliable Quality
Arbor Associate’s highly experienced interview team boasts an average of more than 10 years experience in conducting phone surveys. Our team members are all locals and work in the same building as the rest of our dedicated staff.
Our Staff and Your Data
Surveys are one the best ways to capture large amounts of data for your business. Arbor Associates recognizes that many companies already have the expertise to develop the survey. Let our expertise in survey management do the rest.
Ongoing Project Discount
Call center services are often a one-time interaction between us and the clients who need them. We seek to nourish relationships and encourage repeat projects to help you compare results over time.
Quick Delivery
Once we understand the nature of your survey goals, we can help design a timeline to maximize response rates. After surveys are completed, we can often deliver your data in less than one week!
CALL CENTER FAQ
Do you offer assistance for survey design as well?
Yes we do! While most of our call center projects are commissioned with a proposed survey in mind, we are always willing to offer our input and experience in question design, composite design, survey length and more. Feel free to ask about it when exploring your project!
Will I be charged for any fees for people who don't respond?
At Arbor Associates, we pride ourselves on delivering excellent customer care. That includes a gimmick-free contract that we will develop with you at the onset of the project. You’ll know exactly what you’re getting and what you’re paying for it. Our fees are based on a historical response estimate and incorporates non-responders.
Do you ever outsource your calls?
Not a single one! Due to the restrictions on outsourcing of healthcare surveys, which is our primary business, we keep with the same proven model for all other projects as well. Our survey team lives in the same area and even works in the same building as the rest of Arbor Associate’s staff.
Why should we choose a call center solution instead of mail surveys?
One of the greatest benefits Arbor Associates offers is the ability to capture live, verbatim comments in a personal phone call. Due to the personal nature of a one-on-one conversation, comments are much more likely to be fair, accurate, and truthful. These comments add an element of qualitative data that can be used and incorporated into your quality control cycle.
Why Choose Arbor Associates?
Experience That Matters
Since it’s inception, Arbor Associates has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.
The Data You Really Need
The survey industry is filled with services that don’t actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.
Common Sense Pricing
One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.
Timely Service
One call is all you need to receive answers with Arbor Associates. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.