Clinician and Group CAHPS
Arbor Associates
We understand that your healthcare vision is unique, and
we’re here to provide our expertise to help you achieve it.
Clinician and Group CAHPS Experts
Arbor Associates is a premier authority in Clinician & Group CAHPS (CG CAHPS) research, offering unparalleled expertise and experience in helping healthcare organizations gather valuable insights into patient experiences with their providers and medical groups. With a deep understanding of the CG-CAHPS survey recommendations and methodologies, our skilled team specializes in delivering accurate and actionable data that drives improvements in patient satisfaction and healthcare outcomes. We work closely with our clients to design customized questions, collect comprehensive feedback, and provide in-depth analysis to identify areas for enhancement. By partnering with Arbor Associates, you gain access to industry-leading expertise that will empower you to deliver patient-centered care, strengthen provider-patient relationships, and excel in the evolving healthcare landscape. Trust us to guide you on the path to success and elevate your organization’s performance in Clinician & Group CAHPS.
Our Clinician and Group CAHPS Plans
View our plans below to find out which one is right for yours.
Every clinic and medical office is different.
Although patients receive care in different places, the role that every group plays is the same.
From Network Affiliates to Stand-alone clinics, we deliver the same commitment to each and every client.
Arbor Essentials
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
Arbor Signature
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
Arbor Premier
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
- Custom Supplemental Questions
- Verbatim Patient Comments
- Question-Level Statistical Analysis
- Priority Uploading
- Report Presentation & Results Overview
CG-CAHPS FAQ
Will I be charged for each additional call you have to make?
We will never charge extra if it takes more than one attempt to reach a patient. In fact, CMS allows us to call each patient up to 5 times! However, there are certain instances where completed surveys above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract.
How do you manage patient privacy with your comments upgrade?
We take patient privacy very seriously at Arbor Associates. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised. The data submission process alone includes secure file transfer protocols, our own protected data portal, and encrypted email.
I was referred by one of your current clients . Do you offer any discounts?
Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are receiving maximum value from Arbor Associate’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!
Why Choose Arbor Associates?
Experience That Matters
Since it’s inception, Arbor Associates has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.
The Data You Really Need
The survey industry is filled with services that don’t actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.
Common Sense Pricing
One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.
Timely Customer Service
One call is all you need to receive answers with Arbor Associates. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.