Hospital CAHPS
Arbor Associates
We’re dedicated to helping you make informed decisions based on solid research to improve your healthcare practice.
The HCAHPS Experts
At Arbor Associates, we bring unmatched expertise and extensive experience in Hospital CAHPS (Consumer Assessment of Healthcare Providers and Systems) research. With a deep understanding of the healthcare industry and a commitment to excellence, we partner with hospitals and healthcare organizations to uncover valuable insights that drive improvements in patient experiences and care quality.
Our team of seasoned professionals has a proven track record of conducting rigorous surveys, analyzing data, and delivering actionable recommendations tailored to the unique needs of each client. With our comprehensive understanding of CAHPS requirements and methodologies, we ensure compliance and accuracy in every research project. Arbor is a survey vendor approved by the Magnet Recognition Program®.
Trust Arbor Associates to navigate the complex landscape of Hospital CAHPS surveys, enabling you to enhance patient satisfaction, meet regulatory standards, and excel in providing outstanding healthcare services.
Our HCAHPS Plans
Hospitals differ. So do our plans to meet your specific needs.
Although patients receive care in different places, the role that every hospital plays is the same.
From Network Affiliates to Critical Access Hospitals, we deliver the same commitment to each and every client.
Arbor Essentials
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
Arbor Signature
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
Arbor Premier
- Full CMS Compliance
- Data Integrity Review
- Up to 5 Survey Attempts per Patient
- Disposition Log
- Quarterly Uploads to CMS
- Notification of CMS Receipt
- ArborOnLine Portal Access
- Quarterly CAHPS Report
- Custom Supplemental Questions
- Verbatim Patient Comments
- Question-Level Statistical Analysis
- Priority Uploading
- Report Presentation & Results Overview
- Local Area Phone Number
HCAHPS FAQ
Do you have surveys for other hospital units besides acute care?
Yes, Arbor Associates is approved by CMS to conduct HCAHPS as well as OAS CAHPS surveys for Hospital Outpatient Departments. Additionally, we can survey swing bed patients (though these are not counted or accepted by CMS), ED CAHPS and other outpatients. There’s something for patients at all levels of the care spectrum!
Can our hospital still participate if we have low volume?
Yes! We are happy to work with clients of all sizes. As a smaller company ourselves, we admire hospitals that may be exempt from HCAHPS but choose to do so to improve patient experience. We also have solutions for facilities with low response rates on top of their already low volume. Ask us about it today!
Will I be charged for each additional call you have to make?
We will never charge extra if it takes more than one attempt to reach a patient. In fact, CMS allows us to call each patient up to 5 times! However, there are certain instances where completed surveys or sampled number of patients above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract.
How do you manage patient privacy with your comments upgrade?
We take patient privacy very seriously at Arbor Associates. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised. The data submission process alone includes secure file transfer protocols, our own protected data portal, and encrypted email.
I was referred by one of your current clients. Do you offer any discounts?
Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are receiving maximum value from Arbor Associate’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!
Why Choose Arbor Associates?
Experience That Matters
Since it’s inception, Arbor Associates has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.
The Data You Really Need
The survey industry is filled with services that don’t actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.
Common Sense Pricing
One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.
Timely Customer Service
One call is all you need to receive answers with Arbor Associates. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.