Supporting healthcare providers in quality
patient care

Surveys for HCAHPS HHCAHPS OASCAHPS CAHPS HOSPICE CG-CAHPS ED CAHPS

ARBOR ASSOCIATES
Your trusted partner in patient research and survey
analytics for the healthcare industry.

Over four decades of experience

Why Hire Us?

With over 40 years of exceptional patient perspective experience, trusted survey methods and a skilled team, we’re here to support and empower healthcare providers with knowledge and insights based on solid research to enrich the lives of patients and the overall healthcare experience.

By hiring Arbor Associates, you gain a trusted research partner committed to delivering accurate, insightful, and actionable results. With our experience, expertise, and client-centric approach, we empower you to make data-driven decisions that propel your organization forward.

Our Survey Services

Arbor is a survey vendor approved by the Magnet Recognition Program® for both HCAHPS and OAS CAHPS.

Our Proven Method

On average, Arbor Associates completes nearly half of all expected surveys on the first try. Getting those early survey results can be pivotal in making time-sensitive decisions for your patients. Don’t risk any delays by relying on slower methods of survey administration.

Full-Scale Patient Experience Measurement

Hosted Reporting Portal

Receive an email notification every time we upload new data for you. Jump into your own portal, manage accessibility across the organization, run reports and view comments in your patients’ own words!

Easy To Use Interface

One walkthrough of the ArborOnLine interactive client portal is all it takes to empower our clients with the tools they need to focus on what matters most: their patients.

Ditch The Snail Mail

Do you know where your paper surveys end up? We imagine it resembles the same place that most paper mail does. Ask us about the advantages of switching to phone mode or web with telephone follow up mode today.

Personal Telephone Interviews

All patients are interviewed by Arbor Associate’s own experienced telephone staff. The average employee has over 10 years of experience with Arbor Associates so you can always count on quality and consistency.

Unmatched Customer Service

At Arbor Associates, we recognize the importance of your time. We strive to offer industry-leading turnaround for all customer service questions and inquiries.

Comprehensive Data

Ask us about how we incorporate verbatim patient comments into the quality control cycle. Most clients are amazed at how much value lies in the qualitative and not just the quantitative.

CAHPS Surveys

HCAHPS

HHCAHPS

OAS CAHPS

CAHPS HOSPICE

ED-CAHPS

CG-CAHPS

Custom Surveys

Employee

Outpatient

Build Your Own

Other Services

HCAHPS Consulting

Other CAHPS Consulting

Call Center Services