For over 35 years, Arbor’s hallmark has been intensive customer service. From the beginning, we customize each client’s surveys and reports so they are closely tailored to their specific information needs. No cookie cutters! Another important way we deliver on that promise is to make the most of our “personal conversations” with your patients. You can be assured that Arbor’s telephone interviews are always conducted by our full-time, experienced staff. We never out-source to call centers.
We place a great deal of effort into obtaining extensive patient comments which we report online in patients’ own words. We are convinced that it is the comments, explanations and examples that patients provide that truly inform and motivate hospital staff.
All this adds up to a simple conclusion:
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The higher the response rate =
The more representative the sample =
~ Often ~ The higher the scores.
Plus Arbor’s numerous patient comments will make those numbers real to your staff.