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Mode-Adjusted National and State Average Percentage: Top Box

With all companies using the same questions for HCAHPS and contributing responses to CMS, the resulting National Comparative Database has become the definitive reference point. Any advantage that a large client base may have offered is made obsolete.

Now with Value-Based Purchasing taking HCAHPS scores into account, even hospitals with long experience with mail-in surveys are realizing that telephone mode HCAHPS surveys are best for their organization.

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