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focus_group2When low response rates are anticipated and statistically reliable data is necessary, randomly sampled one-on-one telephone interviews are conducted.  This is, by far, the best way to determine the expectations, attitudes and perceptions of the following groups:


  • Hospital inpatients and outpatients (department-specific)

  • Patients who visit physician offices

  • Patients who receive home care services

  • People living in the client service area

Arbor also offers written surveys and interactive online surveys to determine the attitudes and perceptions of key groups within an organization such as:

  • Hospital employees

  • Medical staff members
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