ArborOnLine allows you to access your own database and carry out any cross-references you want, whenever you want. It will also show benchmark (best practices) information for the same patient service category at other hospitals.
With that, you can select the service(s) you’re interested in (e.g. Emergency) and define the range of dates. Then select the variable you want to research (e.g. day of the week) and get the satisfaction/ dissatisfaction of weekday emergency patients compared to weekend emergency patients. Another useful drill-down would be how the parents of patients aged 0-17 answered the question about satisfaction with involvement in their child’s care as compared to how adults answered that question about their own care. The possibilities are endless.
If you would like to find out more about ArborOnLine, please call us at (800)-272-6795.
Already have your ArborOnLine user name and password? Excellent, just go to the top of any page on this site to log on, then fill in the boxes. Let’s get crunching!