Since 1982, Arbor Associates, Inc. has pursued its mission of creating insight for hospitals across the country via our customized opinion research studies. Foremost among these is Arbor’s Patient Expectation Project. This ongoing survey provides our clients with accurate patient satisfaction information at the level of individual Inpatient and Outpatient units or departments and compares it with information from the same units/departments at similar hospitals.
Survey information is collected via personal telephone interviews with recent patients. Due to its far higher response rates, telephone-based surveys are well recognized as the best way to obtain a randomized survey sample. This allows for far greater statistical accuracy with smaller sample sizes – which helps control costs.
Arbor’s telephone-based methodology consistently produces accurate and actionable statistical findings which executives and managers can rely upon, plus extensive patient comments which clarify for staff what patients truly appreciated about the care they received and what could have been done to improve their satisfaction.